Keira Moving

USE ANOTHER MOVING COMPANY! We hired Keira Movers to move our belongings from NJ to California. Eddie was very helpful/friendly in the beginning, and offered a price much less than other movers, so we thought we were in good hands. When Danny and his moving team arrived, they were very polite, however they forgot all their packing supplies (bubble wrap, packing paper, etc) and still proceeded to charge us $100 for "packing supplies" which basically included tape and saran wrap. Also, BE SURE TO CHECK HIS INVENTORY LIST, he purposely leaves items off there so that they cannot be accounted for later on. Him and his crew STOLE a few of our valuable items even though we tipped them all VERY GENEROUSLY ($80pp). When we tried to reach out to him, Eddie or Gaby to get our missing items back, they refused to help us and stopped responding - very poor customer service once they received their money. The rest of our boxes came back looking like an elephant had sat on them, completely mishandled and broken. Also, the company states they will wrap up your mattress/box spring appropriately - what a joke. Our mattress arrived with half a layer of saran wrap, torn and super dirty. I would NOT recommend using Keira Movers to move anything you have of value!

Move size: 1 Bedroom Home Service cost: $3500

I hired this company to move my belongings 14 miles away. They loaded my 72” mechanic’s toolbox and dropped it out of the back of the running truck while pulling forward in front of my house. Best part is I watched it happen from inside my house and caught it on my doorbell cam, and the movers didn’t tell me until I pointed out the damage while they were unloading the toolbox at the storage facility. I’ve called multiple times to make an insurance claim and haven’t received a response since the first call on November 9th . I’m still waiting for a call back!!!!

Move size: 3 Bedroom Home Service cost: $1100

So let me start off by saying they saw a single mom and just figured oh well who cares! They wrecked alot of my furniture and then they threw away my damaged items or stole them without my approval. I now do not have my TVs and my desk which had my life in there, that was my fault for trusting people with my stuff but i was sooo tired of moving alone, I had no help. They vandalized the outside of my home and threw my underwear all over the lawn under the bushes. My sister and neighbor came over and said ummm I think your underwear are under the bushes. I was devastated. So they took my desk, TVS and the furniture they did deliver they wrecked and tried to cover it with the wood pencil or marker. And I have all the pics to back up what I am saying. I did file a complaint with the police and have contacted my lawyers. PLEASE DO NOT USE them, I don't want you to end up like how I did with no important documents my mom's possessions and she passed away two months ago today and i can never get that back again. I also did not receive alot of shoes expensive shoes. I am besides myself about this company and how they operate. I believe in KARMA and sooner or later doing this to people they won't have a company with Ghetto movers like they have. I did call customer service and she said call your homeowners insurance they will re imburse you why should I have to do that when my deductible is $1,000 that just defeats the purpose plus it will go up and under no fault of mine. BAD company all the way around. Sales, customer service and movers! NO GOOD!!!!! I am sorry I ever did business with them!

Move size: 2 Bedroom Home Service cost: $1600

Very professional and customer focused from beginning to end. The owner, Gaby Mahalin, and his team at Start Moving take great pride in providing excellent customer service. You can tell that Gaby has many years of experience in the industry. We had some unique challenges, but Start Moving handled all of them as if they were routine. We've moved many times over the years, but Start Moving far exceeded our experience with any previous mover. I highly recommend Start Moving.

Service cost: $2500

The owner Gaby failed miserably to address damages caused by his employees when moving furniture out of the house we sold. The damages included a whole in the wall, scratches dent to the wall and wood floors. I spoke with Gaby on the day of the move, 8/29. We discussed getting the repairs done quickly for the new homeowners. Jose the lead mover said that day said they normally take care of some of the damages, but didn't have the time since they were running late. I was told to take pictures of the damage as Jose did not have the time. I did and forwarded them to Jose the next day as requested.

Gaby had asked that I also contact his claims department. After many calls and emails I was getting nowhere with claims. I finally got to speak with Margaret, Executive Director of Customer Care. I expressed to her I was very frustrated at the lack of urgency being shown concerning the damage done by the employees. Margaret kept correcting me during the call to the point I muttered out of frustration, “what a piece of work.” Well that was all it took for Margaret to unleash on me the customer. On a recorded line she began to threaten me by saying she has over 30 years of experience and do I know who I am talking to. She continues to threaten me (remember I am the client) with stating that she is the one that prioritizes the work and she can drag this claim out the full 90 days if she wanted. Well she made good on her threat.

As a side note I did apologize for my comment made during the call, however I never received any apology from Margaret. This is on a recorded line and I give them my permission to release the recording or transcript of the call to whomever would like to hear it to see I am telling the truth.

Now FOUR MONTHS went by with no updates from neither Gaby nor customer care other than paperwork to fill out. Numerous calls and emails were placed pleading, begging Gaby and customer care for updates with none received. In November the new homeowner’s lawyer threatened to sue me if the damages were not addressed in the amount of $6,300.00. I emailed Gaby numerous times once again begging, pleading to PLEASE respond, but they did not. On 11/23 a lawsuit was filed by the new homeowner against me. Gaby's claim’s department’s Executive Director of Customer Care Margaret finally responded only after I disputed the credit card charge I used to pay for the move. Gaby has not fulfilled his obligation to repair the damage caused by his employees after 4 months. I now was forced to hire a lawyer at a retainer cost of $2,000.00 because of Gaby not meeting his obligation to address this very sensitive matter in a timely fashion. If he cared about his customer he could have easily expedited this claim to help me, his customer, avoid litigation. Gaby chose not to.

Here is the response I received from Margaret. This is after I emailed and called over the past 4 months pleading and begging them to please expedite the repairs. Margaret writes using theses exact font sizes “Once our review is complete, WITHIN 90 DAYS OF RECEIPT OF YOUR CLAIM FORM, we will send you a written determination with any settlement offer approved.” She goes on to state she has until 01/12/2019 to respond. See, Margaret is true to her word, “she can drag this claim out the full 90 days if she wanted”.

It is very clear based on their actions that Keira Moving could care less about you the customer.

Move size: 3 Bedroom Home Service cost: $4538

If I can select 0 star, I will. the WORST moving company ever!! STAY AWAY!! I moved from NJ to Indiana. When Adam came to my house, he was convincing with his sales pitch. Since this was my first long distance me, I was not familiar to the procedure. What he did not tell me was
- it takes 15-21 days to get my stuff.
- their insurance sucks!! .60 cents per lb
- they use another truck company to transport my stuff to Indiana
- they did not take good care of my stuff
- their workers are TOTALLY unprofessional - complaining the entire time
- my stuff were not professionally wrapped for protection
When my stuff arrived a few weeks later, many of the boxes were damaged. Many items missing. My antique dining table broke. My outdoor grill broke. My piano broke. In total, more close to $10000 broken and missing items. When I called for a claim, I was told their insurance covers .60 per pound. Basically for a dining room table that weighs about 30lbs, the insurance will pay $18! I am not able to use the table that I paid $5000 for. I was not aware that I needed to get additional insurance. Adam was USELESS and [EDIT]!

STAY AWAY!!

Move size: 4+ Bedroom Home Service cost: $10000

These guys were excellent! From start to finish, they were professional, courteous, and efficient. The estimate was very precise and they provided me with lots of helpful hints for packing and preparing for the move ahead of time. They arrived promptly the day of the move and the guys got right to work. Like a well-oiled machine, each mover had a job to do to prepare the items for moving and then packing up the truck. They had my house packed up in no time! Upon arrival at my new house, they unpacked and set up my furniture as requested. All the guys were polite, attentive, and very careful in handling my items. I would most definitely recommend Keira Moving- they made the task of moving a much easier and smoother transition.

Move size: 2 Bedroom Home Service cost: $1500